Wibzee FAQ (Frequently Asked Questions)

 Wibzee FAQ (Frequently Asked Questions)

1. What is Wibzee?

Wibzee is your one-stop online store for thoughtfully selected pet care items and kids toys. We focus on quality, safety, and fun—delivered with love across the UK.

2. Where do you ship to?

We currently ship within the United Kingdom. For international delivery inquiries, please contact us directly.

3. Is shipping free?

Yes! We offer free shipping within the UK on all items. No minimum purchase required.

4. How long will my order take to arrive?

Orders typically arrive within 5–10 working days. Some items may arrive sooner depending on the product and supplier.

5. Can I track my order?

Yes. Once your order is dispatched, you’ll receive a confirmation email with a tracking link.

6. What if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of delivery with a photo of the item. We’ll arrange a replacement or refund as needed.

7. How do I return an item?

You can return eligible items within 14 days of receiving them, provided they are unused and in original packaging. Contact us to initiate a return.

8. Do you offer customer support?

Yes! We’re available via WhatsApp and email Monday to Friday, 10 AM – 5 PM. Contact us at:
📧 support@wibzee.co.uk

9. Are your products safe for kids and pets?

Absolutely. We only feature products that meet safety standards and are suitable for children and pets. Always supervise use, especially with small children or playful pets.

10. How do I contact you for collaborations or bulk orders?

For influencer collaborations or wholesale inquiries, please email: