Shipping policy

🚚 Shipping Policy (UK)

Effective Date: 29 April 2025

At Wibzee, we strive to ensure your orders are processed and shipped as quickly as possible. Please review the details of our shipping policy below. 

1. Shipping Locations

We currently ship to UK addresses only. If you are outside of the UK, please contact us for international shipping options.

2. Shipping Methods and Times

We offer standard shipping for all UK orders. Shipping times will vary depending on the product and supplier:

  • Estimated Delivery Time (UK): 3–7 business days

    • Some items may take longer depending on availability or location of suppliers.

    • Shipping time does not include processing time (which is typically 1–2 business days).

3. Shipping Costs

  • Standard Shipping: Free on all orders over £50.

  • For orders under £50, shipping costs will be calculated at checkout. The cost will depend on the size and weight of your order.

4. Order Processing Time

Once your order is placed, we will process it within 1–2 business days (excluding weekends and holidays).

  • Order Confirmation: You will receive an email confirming your order.

  • Shipping Confirmation: You will receive another email with tracking details once your order has been shipped.

5. Tracking Your Order

After your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on the carrier’s website.

If you have any issues with tracking, please don’t hesitate to contact us at support@wibzee.co.uk.

6. Shipping Delays

While we do our best to ensure timely delivery, there are occasionally circumstances outside of our control that may result in delays. These may include, but are not limited to:

  • High demand periods (e.g., holidays, sales events)

  • Weather-related delays

  • Carrier delays

If your order is delayed, we will notify you and keep you updated.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately. We will:

  • File a claim with the carrier (if necessary)

  • Offer a replacement, refund, or store credit (based on the circumstances)

  • We recommend checking with the carrier first if the package seems delayed, as they may have more information on its whereabouts.

8. Incorrect Address

It is the customer’s responsibility to provide a correct and complete shipping address. We are not liable for any lost or delayed orders due to incorrect address information provided at checkout. If you notice an error, please contact us as soon as possible to update the information.

9. Changes to Shipping Policy

We may update this shipping policy from time to time. Any changes will be posted on this page with the updated effective date.

📬 Contact Us
For any shipping-related questions or concerns, please contact us at:
📧 support@wibzee.co.uk